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Shipping and Returns
Details & terms of our FREE SHIPPING offer.
 

FREE SHIPPING Information:

Your order will qualify for Free Shipping if your Cart item total is $99 or more.

You must select this "Free Shipping (5-7 Business Days)" option as your shipping method. Any other shipping selection will NOT ship for free! Do not complete your order unless you agree with the total amount of your order displayed!

Exclusions:

  • Applies to Canadian delivery addresses.
  • Does not apply to orders shipped to Nunavut, Northwest Territories or Yukon Territory.
  • Unfortunately, You will not receive FREE Shipping on your order if items are canceled from your order, bringing the total below $99.

Note when using Gift Certificate:
May be used in conjunction with a gift certificate.
The qualifying amount is the total amount of the products purchased before the gift certificate is applied.

We reserve the right to change or discontinue FREE Shipping at any time.

What do I do if I receive a Damaged Package?
 

In order to process claims on items received damaged, Cip1.com requires pictures (Important: within 7 business days of delivery) of the original box and packaging and for the customer to retain said packing until the claims process has been completed. Cip1.com reserves the right to REFUSE a damage claim if pictures of the original box and packaging can not be provided by the customer, or not provided within the 7 business days from delivery.

Why are we not able to ship to PO Boxes?
 


We use LOOMIS & FEDEX to ship ALL of our orders. Both LOOMIS & FEDEX need a physical address to deliver to, and they do not deliver to PO Box numbers. We are unable to ship orders via Canada Post.

How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 

-If for any reason within the first 30 calendar days after the original sale date*, you may return the unused and completely resalable item or items (shipping prepaid, contents insured) for a prompt refund or credit (excluding shipping and handling).
-Items returned more than 30 days, but less than 90 days after the original sale date will be subject to a 20% restocking fee and we will only be able to offer store credit on these items.
-ABSOLUTELY NO RETURNS accepted more than 90 days after the original sale date .

*Please Note: When you need to return items that were shipped out via our FREE SHIPPING option, we will charge you a 20% restocking charge for these items if the return is due to customer order error or if the customer simply changes their mind about an item. This is to recover (in part) the costs which we have incurred to prepare and ship the package to you with "FREE SHIPPING". Please remember that we pay for the shipping, and if you return the item, we must reclaim these costs. Unless, of course the error occurs at our end.

No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back. No returns allowed on any electrical parts, carburetors, special orders items or books. No returns allowed on any cores which shows any sign of being previously disassembled. Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.

Making a return to Cip1
  1. You must call Cip1 and speak to our Returns Manager (Contact Us ) to verify whether or not your item can be returned.
  2. A Return Authorization number will be issued to you.
    *IMPORTANT*: Write the return number and the return address on a piece of paper and tape it to the outside of the box. Do not write anything on the actual box itself! Include a copy of the invoice on the inside of the package.
    An additional restocking fee will apply if you do not follow these instructions.
  3. Return products in unused and 100% resalable condition, in original boxes, wrapping, and with all paperwork.
Please allow 30 days for processing your credit.
Unauthorized & Improper returns:
All returns Sent to C.I.P. that do not meet our requirements will be refused and the customer must bare any costs for return shipping back to them.
Canadian Return Shipping Address:
California Import Parts ltd.
Unit 115 - 6780 Dennett Place
Delta, BC, V4G 1N4
  • No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back.
  • No returns allowed on any electrical parts, carburetors, special orders items or books.
  • No returns allowed on any cores which shows any sign of being previously disassembled.
  • Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.
RETURNS MUST LOOK LIKE THIS

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.