Find quick answers to your questions below...
Order Status
Has my order shipped and how long will it take to arrive?
Can I change quantities or cancel an item in my order after it has been placed?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
What happens if I have a backordered item?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Details & terms of our FREE SHIPPING offer.
What do I do if I receive a Damaged Package or Damaged Part?
Why are we not able to ship to PO Boxes?
How much is my shipping?
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Does ship orders outside of Canada?
Low Price Guarantee
Product Warranty policy
Privacy Policy
Pricing and Billing
Cip1's Match-a-Price Guarantee
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
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