How do I return an item?
-Items returned within the first 30 calendar days after the original sale date*, you may return the unused and completely resalable item or items (shipping prepaid, contents insured) for a refund or credit (excluding shipping and handling).
-Items returned more than 30 days, but less than 90 days after the original sale date will be subject to a 20% restocking fee and we will only be able to offer store credit on these items.
-ABSOLUTELY NO RETURNS accepted more than 90 days after the original sale date .
*Please Note: When you need to return items that were shipped out via our FREE SHIPPING option, we will charge you a 20% restocking charge for these items if the return is due to customer order error or if the customer simply changes their mind about an item. This is to recover (in part) the costs which we have incurred to prepare and ship the package to you with "FREE SHIPPING". Please remember that we pay for the shipping, and if you return the item, we must reclaim these costs. Unless, of course the error occurs at our end. No returns allowed on any installed or altered parts. Please do not even try, you will only be wasting your own money to ship the item back. No returns allowed on any electrical parts, carburetors, special orders items or books. Customers must bear cost of shipping on any return regardless of the problem unless as a result of our error.
Making a return to Cip1
1. You must call Cip1 and speak to our Returns Manager (Contact Us) to verify whether or not your item can be returned.
2. A Return Authorization number will be issued to you. *IMPORTANT*: Write the return number and the return address on a piece of paper and tape it to the outside of the box. Do not write anything on the actual box itself! Include a copy of the invoice on the inside of the package. An additional restocking fee will apply if you do not follow these instructions.
3.Return products in unused and 100% resalable condition, in original boxes, wrapping, and with all paperwork.
Please allow 30 days for processing your credit. Unauthorized & Improper returns: All returns Sent to C.I.P. that do not meet our requirements will be refused and the customer must bare any costs for return shipping back to them.
Canadian Return Shipping Address: